Reservation, Payment, Change and Cancellation Terms

1. Definitions

Guest

“Guest” means any individual named or intended to be named as a traveller on a Reservation, including the Reservation Contact. “Guests” means all individuals included in the Reservation.

Minor Guest

“Minor Guest” means a Guest who has not reached the age of majority applicable to that Guest. A Minor Guest must travel with and remain under the supervision of a parent, legal guardian or another responsible adult authorized by the Minor Guest’s parent or legal guardian.

Reservation Contact

“Reservation Contact” means the individual identified in the quote, invoice, reservation request or Reservation information as the primary person authorized to communicate with and provide Reservation-related instructions to Peak Vacations Inc. on behalf of the Guests included in the Reservation.

Membership Access Fee

“Membership Access Fee” means the fee charged by Peak Vacations Inc. for arranging authorized access for the Guests to applicable Royal Elite membership benefits and providing related reservation coordination and customer support.

Payment of the Membership Access Fee does not:

• transfer ownership of the Royal Elite membership;
• make any Guest a Royal Elite member;
• provide any Guest with a continuing ownership interest or ongoing rights in the membership; or
• include Sandos Charges, including any Sandos Deposit collected by Peak Vacations Inc. in connection with the Reservation.

Sandos Charges

“Sandos Charges” means all accommodation charges, all-inclusive charges, resort deposits, taxes, fees and other amounts imposed in connection with accommodation, all-inclusive services or other services provided by Sandos Hotels & Resorts, whether paid directly to Sandos Hotels & Resorts or collected by Peak Vacations Inc. for the purpose of securing or maintaining the Reservation.

Sandos Deposit

“Sandos Deposit” means the portion of the applicable Sandos all-inclusive charges required to secure the Reservation. Unless the Reservation Confirmation states otherwise, the Sandos Deposit is equal to 15% of the applicable Sandos all-inclusive charges. It may be collected by Peak Vacations Inc. as part of the Due to Confirm Reservation amount but remains a Sandos Charge governed by the Reservation Confirmation and applicable Sandos Hotels & Resorts policies.

Sandos Balance

“Sandos Balance” means the remaining applicable Sandos all-inclusive charges payable directly to Sandos Hotels & Resorts at check-in, as stated in the Reservation Confirmation.

Due to Confirm Reservation

“Due to Confirm Reservation” means the total amount shown as payable at booking on the Peak Vacations Inc. quote or invoice. It consists of the Membership Access Fee, the Sandos Deposit and any applicable payment-processing or transaction fees separately disclosed in the quote or invoice.

Reservation

“Reservation” means a vacation arrangement requested through Peak Vacations Inc. for one or more Guests, whether pending or confirmed, as the context requires.

Reservation Confirmation

“Reservation Confirmation” means the written confirmation issued by Sandos Hotels & Resorts showing the reservation details, including the names of the Guests, travel dates, resort, room category, occupancy, Sandos Charges and applicable rate conditions.

Standard Reservation

“Standard Reservation” means an individual reservation that has not been designated by Peak Vacations Inc. as a wedding or large-group reservation.

Wedding or Large-Group Reservation

“Wedding or Large-Group Reservation” means a reservation identified in writing by Peak Vacations Inc. as part of a wedding, organized group or multi-room group arrangement.

2. Reservation Contact and Guest Responsibilities

By requesting or proceeding with a Reservation, the Reservation Contact represents and agrees that:

1. the Reservation Contact is at least 18 years of age and has the legal capacity to enter into a binding agreement;
2. the Reservation is being requested for legitimate travel purposes and not for unauthorized resale, commercial redistribution or speculative booking;
3. the Reservation Contact has the authorization or other lawful basis required to provide personal information for each Guest and to act in relation to the Reservation;
4. the Reservation Contact has authority to provide Reservation-related instructions to Peak Vacations Inc. on behalf of the Guests, including requests to correct information, change travel dates, modify the Reservation or cancel the Reservation;
5. all names, ages, travel dates, contact information and other information supplied in connection with the Reservation are true, accurate, current and complete;
6. the Reservation Contact will review the quote, invoice and Reservation Confirmation and promptly report any apparent error or omission;
7. the Reservation Contact will provide the other Guests with these Terms, applicable Sandos rules and restrictions, and all material information relating to the Reservation;
8. the Reservation Contact is responsible for ensuring that all amounts payable to Peak Vacations Inc. are paid when due; and
9. the Reservation Contact is responsible for communicating confirmations, changes, deadlines and other Reservation information to the other Guests.

Peak Vacations Inc. may rely on Reservation-related instructions received from the Reservation Contact. Unless Peak Vacations Inc. agrees otherwise in writing, another Guest may not cancel, move or materially modify the Reservation.

If the Reservation Contact is to be replaced, the existing Reservation Contact must provide written instructions identifying the replacement. Peak Vacations Inc. may require confirmation from the replacement and any information reasonably required before accepting instructions from that person.

Each Guest is individually responsible for complying with these Terms, applicable Sandos Hotels & Resorts policies and applicable membership rules.

No person may:

1. provide false, misleading or fraudulent information in connection with a Reservation;
2. provide another adult’s personal information or act on that adult’s behalf without authorization or another lawful basis;
3. resell, advertise for resale, assign or commercially distribute a Reservation or applicable membership benefits without the prior written consent of Peak Vacations Inc. and any required approval from Sandos Hotels & Resorts;
4. make a speculative Reservation with the intention of transferring or reselling it to another person; or
5. use a Reservation or applicable membership benefits for an unlawful or fraudulent purpose, to circumvent applicable Sandos or membership rules, or in a manner that materially interferes with the rights or operations of Peak Vacations Inc., Sandos Hotels & Resorts or another Guest.

3. Services Provided by Peak Vacations Inc.

Peak Vacations Inc. arranges authorized guest access to applicable Royal Elite membership benefits and provides related reservation coordination and customer support.

Peak Vacations Inc. does not operate Sandos Hotels & Resorts and does not provide the accommodation, all-inclusive services or other resort services.

Sandos Hotels & Resorts is responsible for:

• accommodation;
• food and beverage services;
• resort amenities;
• room assignment;
• check-in and check-out;
• resort operations;
• all-inclusive services;
• resort policies;
• Sandos Charges; and
• decisions regarding refunds, credits, cancellations and changes involving the Sandos Deposit, Sandos Balance or other Sandos Charges.

4. What Is Not Included

Unless specifically stated in the written quote, the Membership Access Fee does not include:

• Sandos Charges;
• airfare;
• airport transfers;
• transportation between the airport and the resort;
• travel insurance;
• medical insurance;
• excursions;
• optional resort services;
• incidental expenses;
• passport or visa expenses; or
• other third-party costs.

Each Guest is responsible for arranging and paying for services used by that Guest that are not specifically included in the written quote, unless the written quote states otherwise.

5. Quotes and Availability

All quotes are subject to availability and are not guaranteed until the reservation has been confirmed by Sandos Hotels & Resorts.

Rates, room categories, benefits and availability may change before the Reservation Confirmation is issued.

A quote does not hold or guarantee:

• a room;
• a room category;
• travel dates;
• occupancy;
• pricing; or
• membership benefits.

Peak Vacations Inc. is not responsible for a change in availability or pricing that occurs before the reservation is confirmed.

6. Reservation Confirmation

A requested reservation is not considered confirmed until:

1. Sandos Hotels & Resorts has issued a Reservation Confirmation;
2. the Reservation Contact has reviewed and approved the reservation details;
3. the Due to Confirm Reservation amount shown in the quote or invoice has been paid; and
4. any other deposit or payment required by Sandos Hotels & Resorts has been completed.

The Reservation Contact must carefully review the Reservation Confirmation, including:

• the spelling of all Guest names;
• arrival and departure dates;
• the resort;
• the room category;
• the number and ages of Guests;
• Sandos Charges;
• deposit requirements;
• payment deadlines;
• the rate type; and
• cancellation and change conditions.

Any apparent error or omission must be reported to Peak Vacations Inc. promptly after the Reservation Contact receives the Reservation Confirmation.

Peak Vacations Inc. is not responsible for an apparent error or omission that the Reservation Contact approved or did not promptly report after receiving the Reservation Confirmation.

7. Membership Access Fee

The Membership Access Fee forms part of the Due to Confirm Reservation amount and becomes payable at the time stated in the written quote or invoice.

The amount and payment deadline will be shown on the Peak Vacations Inc. quote or invoice.

The Membership Access Fee is separate from all Sandos Charges, including the Sandos Deposit, even when Peak Vacations Inc. collects both amounts in one payment.

Payment of the Membership Access Fee compensates Peak Vacations Inc. for:

• arranging authorized access to applicable membership benefits;
• using the membership entitlements associated with the reservation;
• reservation coordination;
• communication and administrative support; and
• customer assistance related to the reservation.

8. Sandos Charges and Payment Requirements

The total quoted vacation price may include both the Membership Access Fee and applicable Sandos Charges. These are separate charges even when presented together as one total vacation price.

Sandos Charges may include:

• accommodation or room charges; and
• all-inclusive charges.

Each applicable Sandos Charge is mandatory when shown in the Reservation Confirmation.

The Due to Confirm Reservation amount consists of:

• the Membership Access Fee;
• the Sandos Deposit, generally equal to 15% of the applicable Sandos all-inclusive charges unless the Reservation Confirmation states otherwise; and
• any applicable payment-processing or transaction fees separately disclosed in the quote or invoice.

Unless the Reservation Confirmation states otherwise, the Sandos Balance, generally equal to the remaining 85% of the applicable Sandos all-inclusive charges, is payable directly to Sandos Hotels & Resorts at check-in.

Any resort, environmental, tourism or local taxes charged by Sandos Hotels & Resorts are also payable directly to Sandos Hotels & Resorts unless the Reservation Confirmation expressly states otherwise.

Cancellation does not guarantee a refund of the Sandos Deposit. It is subject to the cancellation, rebooking, credit and refund conditions in the Reservation Confirmation and applicable Sandos Hotels & Resorts policies and may be partially refundable or non-refundable.

The Reservation Confirmation governs the actual deposit, balance, payment deadline and rate conditions for each reservation.

Where the Reservation Confirmation differs from a general description on the Peak Vacations Inc. website or in these Terms, the Reservation Confirmation governs the Sandos Charges.

9. Sandos Charges, Deposits and Payments

The Sandos Deposit remains a Sandos Charge even when Peak Vacations Inc. collects it as part of the Due to Confirm Reservation amount. Collection by Peak Vacations Inc. does not convert the Sandos Deposit into a Membership Access Fee or make it subject to Peak Vacations Inc.'s refund policy.

The Sandos Deposit and all other Sandos Charges:

• remain subject to the rate conditions shown in the Reservation Confirmation;
• are governed by the applicable cancellation, change, rebooking, credit and refund policies of Sandos Hotels & Resorts; and
• are not covered by the Peak Vacations Inc. refund policy.

Cancellation does not automatically entitle the Reservation Contact to a refund of the Sandos Deposit. Depending on the applicable Sandos Hotels & Resorts policies and Reservation Confirmation, the Sandos Deposit may be refundable, partially refundable, eligible for credit or rebooking, or non-refundable.

Peak Vacations Inc. cannot independently approve or fund a refund of a Sandos Deposit that has been committed or remitted to Sandos Hotels & Resorts and retained or declined for refund by Sandos Hotels & Resorts.

The Reservation Contact must submit any request to cancel or change the Reservation to Peak Vacations Inc. in accordance with these Terms. Peak Vacations Inc. may facilitate the requested cancellation or change with Sandos Hotels & Resorts.

Peak Vacations Inc. may facilitate communication with Sandos Hotels & Resorts regarding:

• the Sandos Deposit and Sandos Balance;
• refund requests;
• resort credits;
• payment disputes; and
• any other matter involving Sandos Charges.

Peak Vacations Inc. may provide reasonable administrative assistance but cannot:

• authorize a Sandos Hotels & Resorts refund;
• issue or fund a Sandos refund from Peak Vacations Inc.'s own funds where Sandos Hotels & Resorts has retained or declined to refund the amount;
• guarantee that a refund or credit will be approved;
• alter the policies of Sandos Hotels & Resorts; or
• guarantee how long Sandos Hotels & Resorts will take to process a request.

The specific cancellation policy communicated in the Reservation Confirmation will govern the Sandos Charges.

If Sandos Hotels & Resorts approves and returns any portion of a Sandos Deposit collected by Peak Vacations Inc., Peak Vacations Inc. will return the amount actually received for the Guest in accordance with Section 24.

10. Rate Conditions

Peak Vacations Inc. will seek flexible reservation conditions where available.

However, the Reservation Confirmation determines whether the reservation is flexible, non-refundable or subject to another rate condition.

No reservation should be considered flexible unless the Reservation Confirmation identifies the applicable flexible cancellation or change conditions.

Any change to the reservation may cause the rate conditions and pricing in effect at the time of the change to apply.

11. Standard Reservations — Date Changes

The Reservation Contact may request a change of travel dates by emailing:

greg@peakvacations.ca

Peak Vacations Inc. will not charge a date-change service fee when the written request is received at least 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17.

All date changes remain subject to:

• approval by Sandos Hotels & Resorts;
• room availability;
• resort availability;
• blackout dates;
• occupancy restrictions;
• membership availability;
• the rate available for the new dates;
• applicable Sandos Hotels & Resorts policies; and
• payment of any increase in price.

A date-change request is not confirmed until the Reservation Contact receives written confirmation of the new reservation details.

12. Standard Reservations — Cancellation at Least 10 Days Before Arrival

If the Reservation Contact provides written cancellation notice at least 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17, Peak Vacations Inc. will refund the Membership Access Fee paid to Peak Vacations Inc.

This refund applies only to the Membership Access Fee. It does not include the Sandos Deposit or any other Sandos Charges collected by Peak Vacations Inc. as part of the Due to Confirm Reservation amount.

Any refund, credit, rebooking or forfeiture of the Sandos Deposit is determined under the Reservation Confirmation and applicable Sandos Hotels & Resorts policies.

Cancellation does not guarantee a refund of the Sandos Deposit. It may be refundable, partially refundable, eligible for credit or rebooking, or non-refundable.

13. Standard Reservations — Cancellation Fewer Than 10 Days Before Arrival

If the Reservation Contact provides written cancellation notice fewer than 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17, the full Membership Access Fee paid to Peak Vacations Inc. is non-refundable.

The Sandos Deposit and all other Sandos Charges remain separately governed by the Reservation Confirmation and applicable Sandos Hotels & Resorts policies.

Cancellation does not guarantee a refund of the Sandos Deposit.

14. Weddings and Large Groups — Date Changes

For a Wedding or Large-Group Reservation, a request to change travel dates must be submitted by email to:

greg@peakvacations.ca

No Peak Vacations Inc. date-change service fee will be charged when the written request is received at least 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17.

If the request is received fewer than 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17, a fixed service fee of:

USD $50 per affected room

All changes remain subject to:

• approval by Sandos Hotels & Resorts;
• availability;
• blackout dates;
• occupancy restrictions;
• membership availability;
• Sandos Hotels & Resorts policies; and
• payment of any increase in price.

15. Weddings and Large Groups — Cancellation at Least 10 Days Before Arrival

If a Wedding or Large-Group Reservation is cancelled rather than rebooked, and written cancellation notice is received at least 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17, Peak Vacations Inc. will retain the following fixed cancellation charge.

Junior Suite Room Categories

USD $200 per affected room

One-Bedroom, Premium or Specialty Room Categories

USD $300 per affected room

The USD $300 cancellation charge includes, without limitation:

• one-bedroom room categories;
• penthouses;
• ocean-view room categories;
• Eco Family Suites; and
• other premium or specialty room categories.

The cancellation charge will not exceed the Membership Access Fee paid to Peak Vacations Inc. for the affected room.

Any remaining refundable portion of the Membership Access Fee will be refunded in accordance with Section 24.

The Sandos Deposit and all other Sandos Charges remain subject exclusively to the Reservation Confirmation and applicable Sandos Hotels & Resorts refund, credit, rebooking and cancellation policies. Cancellation does not guarantee a refund of the Sandos Deposit.

16. Weddings and Large Groups — Cancellation Fewer Than 10 Days Before Arrival

If written cancellation notice is received fewer than 10 calendar days before the scheduled arrival date, calculated in accordance with Section 17, the full Membership Access Fee for the affected reservation is non-refundable.

The Sandos Deposit and all other Sandos Charges remain separately governed by the Reservation Confirmation and applicable Sandos Hotels & Resorts policies.

Cancellation does not guarantee a refund of the Sandos Deposit.

17. Cancellation and Change Notice Requirements

All cancellation and change requests must be submitted by the Reservation Contact by email to:

greg@peakvacations.ca

The request must include:

• the Reservation Contact’s full name;
• the names of the affected Guests;
• the Sandos Hotels & Resorts reservation number;
• the resort;
• the scheduled arrival date;
• the rooms affected; and
• a clear description of the requested cancellation or change.

Notice is considered received when it arrives in readable form in the Peak Vacations Inc. email account, based on Mountain Time in Alberta.

For every 10-calendar-day deadline in these Terms, the scheduled arrival date is not counted. The request must be received no later than 11:59 p.m. Mountain Time on the date that is 10 calendar days before the scheduled arrival date. For example, for a scheduled arrival date of August 20, the request must be received no later than 11:59 p.m. Mountain Time on August 10.

Sending an email does not itself confirm that a reservation has been cancelled or changed.

The Reservation remains unchanged until the Reservation Contact receives written confirmation from Peak Vacations Inc. or Sandos Hotels & Resorts.

Peak Vacations Inc. recommends that the Reservation Contact retain a copy of all cancellation and change communications.

18. No-Shows and Early Departures

If a Guest:

• fails to arrive;
• arrives after the scheduled check-in date without approval;
• leaves the resort before the scheduled departure date; or
• does not use part of the confirmed reservation,

the Membership Access Fee is non-refundable.

Any refund, credit or penalty relating to Sandos Charges including the Sandos Deposit will be determined exclusively under the Reservation Confirmation and applicable Sandos Hotels & Resorts policies.

19. Resort Closure and Circumstances Outside Peak Vacations Inc.’s Control

If Sandos Hotels & Resorts is unable to honour the reservation because of circumstances outside Peak Vacations Inc.’s reasonable control, Peak Vacations Inc. will provide reasonable assistance in reviewing the alternatives offered by Sandos Hotels & Resorts.

Such circumstances may include:

• hurricanes;
• severe weather;
• natural disasters;
• fire;
• government restrictions;
• public-health emergencies;
• labour disruptions;
• transportation disruptions;
• utility failures;
• civil unrest;
• war;
• resort closure; or
• another event outside the reasonable control of Peak Vacations Inc.

Any rebooking, credit, alternate stay or refund involving Sandos Charges remains subject to:

• the policies of Sandos Hotels & Resorts;
• approval by Sandos Hotels & Resorts;
• availability;
• blackout dates;
• price differences; and
• the specific circumstances of the event.

Peak Vacations Inc. is not responsible for reimbursing:

• any Sandos Deposit or other Sandos Charges retained or declined for refund by Sandos Hotels & Resorts;
• airfare;
• transportation;
• insurance premiums;
• lost wages;
• missed connections;
• excursions;
• incidental expenses; or
• other third-party losses.

20. Guest Conduct and Compliance with Resort Policies

Each Guest must comply with the policies, rules and procedures of Sandos Hotels & Resorts.

Before a Reservation is confirmed, Peak Vacations Inc. may decline to proceed where it reasonably believes that false, misleading or fraudulent information has been provided.

Peak Vacations Inc. is not responsible if Sandos Hotels & Resorts:

• denies check-in;
• removes a Guest from the resort;
• restricts access to a benefit or amenity;
• charges for damage or misconduct; or
• takes another action because of a Guest’s conduct or failure to comply with resort policies.

No refund of the Membership Access Fee will be provided where a reservation or stay is affected by Guest misconduct, false information or failure to comply with applicable policies.

21. Travel Documents and Entry Requirements

Each Guest is responsible for obtaining and carrying all travel documentation required for that Guest, including:

• passports;
• visas;
• parental consent documents;
• identification;
• health documentation;
• entry authorizations; and
• any other documents required for travel.

For a Minor Guest, the parent, legal guardian or responsible accompanying adult is responsible for ensuring that the Minor Guest has all required travel documents and authorizations.

Peak Vacations Inc. is not responsible if a Guest is denied boarding, entry, check-in or travel because of missing, expired or insufficient documentation.

22. Travel and Medical Insurance

Peak Vacations Inc. strongly recommends that every Guest purchase suitable:

• travel medical insurance;
• trip-cancellation insurance;
• trip-interruption insurance;
• baggage insurance; and
• emergency evacuation coverage.

Each Guest is responsible for reviewing any insurance policy’s:

• coverage;
• exclusions;
• eligibility requirements;
• pre-existing-condition provisions;
• claim requirements; and
• deadlines.

The purchase of insurance is each Guest’s responsibility.

23. Accuracy of Reservation Information

The Reservation Contact is responsible for providing complete and accurate information for every Guest.

This includes:

• legal names;
• birth dates;
• ages at the time of travel;
• contact information;
• travel dates; and
• room occupancy.

The Reservation Contact is responsible for any additional cost, change fee, cancellation or inability to travel resulting from inaccurate or incomplete information provided by or through the Reservation Contact.

24. Refund Processing

A refund of the Membership Access Fee is determined under these Terms. The fact that Peak Vacations Inc. processed a payment does not make every component of that payment subject to the Peak Vacations Inc. refund policy.

A refund, credit, transfer or forfeiture of the Sandos Deposit is determined under the Reservation Confirmation and applicable Sandos Hotels & Resorts policies.

If Sandos Hotels & Resorts approves and returns any portion of a Sandos Deposit collected by Peak Vacations Inc., Peak Vacations Inc. will return the amount actually received for the Guest. Peak Vacations Inc. is not required to fund a Sandos refund from its own funds where Sandos Hotels & Resorts has retained or declined to refund the applicable amount.

If a Sandos Deposit has not yet been committed or remitted to Sandos Hotels & Resorts when a Reservation is cancelled, and Sandos Hotels & Resorts imposes no applicable charge or forfeiture, Peak Vacations Inc. will return that Sandos Deposit to the Reservation Contact.

Approved refunds will be returned using the original payment method where reasonably practicable, less any payment-processing or transaction fees that were clearly disclosed as non-refundable, to the extent permitted by applicable law.

Peak Vacations Inc. is not responsible for delays caused by:

• banks;
• credit-card companies;
• payment processors; or
• other financial institutions.

25. Limitation of Peak Vacations Inc.’s Responsibility

To the extent permitted by applicable law, Peak Vacations Inc. is not responsible for the acts, omissions, policies, operations or decisions of Sandos Hotels & Resorts or another third-party service provider.

Peak Vacations Inc.’s responsibility is limited to the services supplied by Peak Vacations Inc. and the Membership Access Fee, subject to these Terms and any rights that cannot legally be excluded or limited.

Nothing in these Terms excludes or limits any right or remedy that cannot legally be excluded or limited.

26. Changes to These Terms

Peak Vacations Inc. may update these Terms for future reservations.

The version accepted by the Reservation Contact when the Reservation is confirmed will continue to govern that Reservation unless:

• a change is required by law;
• the Reservation Contact later requests a material change to the Reservation;
• the parties agree otherwise in writing; or
• Sandos Hotels & Resorts applies updated conditions because the reservation has been changed or rebooked.

Peak Vacations Inc. will not retroactively change the cancellation or refund conditions for a confirmed Reservation without a lawful reason or the Reservation Contact’s written agreement.

27. Governing Law and Consumer Rights

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

Nothing in these Terms is intended to waive, restrict or replace any non-waivable right or protection available to the Reservation Contact or a Guest under applicable consumer-protection legislation.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

28. Entire Agreement

The agreement governing the Reservation consists of:

• the written quote;
• the Peak Vacations Inc. invoice;
• these Terms;
• any written amendment accepted by both parties; and
• the Reservation Confirmation, as it relates to Sandos Hotels & Resorts.

If there is a conflict:

1. the written Peak Vacations Inc. quote or invoice governs the amount and composition of the Due to Confirm Reservation amount and the Membership Access Fee;
2. these Terms govern the relationship between the Reservation Contact, the Guests and Peak Vacations Inc.; and
3. the Reservation Confirmation and applicable Sandos Hotels & Resorts policies govern the Sandos Deposit, Sandos Balance, other Sandos Charges and resort services.

29. Acceptance

By approving the quote, paying the Due to Confirm Reservation amount or requesting that Peak Vacations Inc. proceed with the Reservation, the Reservation Contact confirms that they have:

• read and understood these Terms;
• reviewed the quote and invoice;
• reviewed the Reservation Confirmation;
• confirmed the accuracy of the reservation details;
• understood that the Due to Confirm Reservation amount may include the Membership Access Fee, the Sandos Deposit and applicable disclosed payment-processing or transaction fees;
• understood that the Sandos Deposit remains a Sandos Charge even when collected by Peak Vacations Inc.;
• understood that the Sandos Balance and applicable resort, environmental, tourism or local taxes are payable directly to Sandos Hotels & Resorts unless the Reservation Confirmation states otherwise;
• understood that cancellation does not guarantee a refund of the Sandos Deposit and that it may be partially refundable or non-refundable under the Reservation Confirmation and applicable Sandos Hotels & Resorts policies; and
• agreed to be bound by these Terms.